Throughout their treatment we were able to see that consent was obtained and re-affirmed to ensure that the person was ready to proceed.
We checked other records which showed that procedures and training were in place to ensure that people were not at risk of abuse and that the necessary recruitment measures had been followed.
People's needs were assessed and care and treatment was planned and delivered in line with their individual needs. We spoke with four people who used the service and they told us that they were well looked after. One person told us, "The staff are good and listen." Another person told us, 'The nurses are fantastic they check, check and double check everything.'
People's health, safety and welfare were protected when more than one provider was involved in their care and treatments because the provider worked in co-operation with others. The multidisciplinary team included medical and nursing staff, pharmacists and optometrists and opticians.
An effective quality assurance process was in place which included a quarterly review. The process of review included medical advisory committee meetings, independent reviews by Consultant Eye Surgeon Partnership (CESP) practice manager, meetings with staff at James Paget University Hospital, and satisfaction surveys.
There were detailed complaints policies and procedures that were accessible to both the staff and the people who used the service.