We carried out a review of the data available to us about Passion for Support Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Passion for Support Limited, you can give feedback on this service.
Passion for Support Limited is a domiciliary care agency providing personal care to 30 adults at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe while being supported by the service. Staff were consistent and arrived on time. Staff were recruited safely and had the appropriate pre-employment checks in place. Risks were assessed and reviewed. Medicines were safely managed.
Assessments captured people’s needs and choices and fed into care plans. People were supported with dignity to eat and drink. Any concerns with people’s health were reported to the appropriate professional for further support. Staff received an appropriate induction and training to support their job role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were very caring, and people felt supported in a kind and dignified manner. People felt staff knew them well and they enjoyed staff’s company and talking with them. Staff supported people to remain independent and people and relatives valued the help from the staff team which meant they could remain in their own home.
Care plans captured people’s needs and reflected choices. Care plans were regularly reviewed, and people had been involved in developing their plans. Staff could describe how to support people and were able to read care plans and were updated with any changes. Complaints were listened to and responded to in a timely manner.
People and staff were complimentary of the registered manager and the management team. Staff felt well supported and enjoyed working for the provider and people felt they could make contact with the registered manager and be listened to. Audits were in place to monitor and improve the service. There were many compliments received by the service thanking the team for their excellent care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This was the first inspection of the service since the provider registered with the Care Quality Commission in February 2016 following a move to new office premises.
Passion for Support Limited is a domiciliary care agency which provides care and support services to people in their own homes. At the time of our inspection the service was providing support to 75 people, however only 14 of these people were receiving personal care which is the part of the service the Commission regulates. The agency provides a service to adults, older people, people living with dementia, people with physical disabilities, learning disabilities, sensory impairment and people with mental health needs.
There was a registered manager in post, who was also the nominated individual for the Company. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and relatives we spoke with were unanimous in their praise of the service provided and the staff. Staff were carefully matched to individuals which meant people received support from a small group of staff who knew them well. People told us staff were patient and kind and enabled them to do things at their own pace. All calls were a minimum of one hour and people said staff arrived on time and stayed the full length of the call, often doing extra jobs if they had any spare time. Medicines management was safe which helped ensure people received their medicines as prescribed.
Our discussions with staff showed they knew people well. Staff were recruited safely and told us their induction and shadowing was comprehensive and prepared them for their roles. We saw staff received the training and support they required to meet people’s needs. Staff had a good understanding of safeguarding and whistleblowing.
People’s care records provided detailed information about their needs and focussed on what people could do for themselves as well as the support they required from staff. Risk assessments showed any identified risks had been assessed and mitigated. We saw people had been involved in their support plans and reviews. There was full information about people’s lives which included important relationships, life history and any interests, likes and dislikes. People’s nutritional needs were met.
People we spoke with raised no concerns but knew the processes to follow if they had any complaints and were confident these would be dealt with.
People, relatives and staff spoke highly of the registered manager and the way the service was run. They told us communication was very good. They told us about regular checks the registered manager and service co-ordinator carried out to make sure people were happy with the service. We saw systems were in place to monitor the quality of service delivery, however the registered manager recognised the recording of these processes needed to improve and had taken steps to make these improvements over the coming months. People, relatives and staff all said they had and would recommend the service to other people.