Archived: Annix Care Ltd

Annix Care is a domiciliary care agency that provides personal care and companionship to

people living in their own homes. Some of these people were living with dementia and other physical disabilities. At the time of the inspection, 19 people received a service which included personal care from Annix Care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safely supported by sufficient numbers of staff who had been employed through the provider's safe recruitment processes. Staff received training on safeguarding and knew how to identify and report any concerns. Risks had been assessed and management plans put in place. Staff administered people's medicines as prescribed.

People's needs were assessed prior to their service starting. The registered manager assessed peoples’ needs and there was a clear dedication to providing high-quality person-centred care to people, to enable people to remain living in their own homes. Staff worked with healthcare professionals to make sure health needs were supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives thought staff were kind and caring. People's privacy and dignity were promoted and maintained by staff who recognised the importance of treating people respectfully.

People were involved in their care and were encouraged to share their views and preferences. People had personalised care plans which were regularly reviewed by staff. People had the opportunity to record end of life wishes and the staff worked with professionals to provide appropriate end of life care.

People, relatives and staff all felt able to approach the registered manager and were positive about their leadership style. Quality monitoring was in place and feedback was sought and used to make improvements to the service. There was a complaints policy in place which people and relatives were aware of.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Published 15 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Annix Care provides personal care and support for people living in their own homes. At the time of our inspection there were 11 people using the service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of this location since it was registered in January 2016.

People received a good quality service in which they had confidence. There were processes in place to monitor the quality of the service. People were asked to comment on the quality of service and people felt their views were listened to and acted upon.

People received a safe service because the provider had procedures in place to ensure that staff were trained and followed the procedures to ensure the risk of harm to people was reduced. The risk of harm to people receiving a service was assessed and managed appropriately; this ensured that people received care and support in a safe way. Where people received support from staff with taking prescribed medicines, this was done in a way that ensured the risk to people was minimised.

People received care and support from staff that were trained to be effective in their role. People’s rights were protected and they had choices in their daily lives. People were supported to maintain their diet and health needs where required. Staff were caring and people’s privacy, dignity independence and individuality was respected and promoted by staff.

People received care from staff that were suitably recruited, supported and in sufficient numbers to ensure people’s needs were met. This was because the provider had undertaken the relevant checks to ensure the staff they employed were suitable to work with people. The provider had systems in place to ensure people did not experience missed visits and people were confident about the reliability of the service.

People were confident that they were listened and if they had concerns these would be addresses to their satisfaction. People had a good relationship with the registered manager and staff and felt that the service was flexible to their needs and was well run.