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SD Care Agency

Overall: Good read more about inspection ratings

54 Chertsey Street, Guildford, Surrey, GU1 4HD (01483) 662910

Provided and run by:
San Damiano Corporation Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 11 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place in March 2023 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service and 4 relatives about their experience of the care provided. We spoke with 5 members of staff including the registered manager, nominated individual and other care and office staff. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also received feedback from 16 care staff. We also reviewed feedback from three professionals who work with the service.

We reviewed a range of records. This included 7 people’s care records and multiple medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 11 August 2023

About the service

SD Care agency is a domiciliary care agency providing personal care to people in their own homes. The service provides support to people with a range of health and mobility needs. At the time of our inspection there were 60 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were kept safe by staff that supported them. There were enough staff to meet people’s needs and where appropriate, people were supported with their medicines. People’s individual risks were managed well and staff were aware of how to identify, record and report any safeguarding concerns.

Staff received training in specific areas to meet people’s individual needs. The registered manager and senior staff also completed competency checks to ensure training had been effective. People’s care needs had been assessed and reviewed appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and supported people in a caring manner. People were treated with dignity and respect and encouraged to make choices about their care.

The registered manager had good oversight of the service and people, staff and relatives felt included in the running of the service. The registered manager and staff were working well with health and social care professionals and lessons were being learned to continue ongoing improvement of the service to ensure people were receiving the best level of care possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 December 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service and time passed since the last inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.