You are here

The provider of this service has requested a review of one or more of the ratings.

Inspection Summary


Overall summary & rating

Good

Updated 31 August 2017

This inspection took place on the 2 August 2017and was announced. This was the first inspection of the service since it was registered with the Care Quality Commission in Mach 2016. The service is registered to provide accommodation and support with personal care to a maximum of four adults with mental health needs. One of the aims of the service was to support people to move on to a more independent living setting and three people have done this since the service was registered. Four people were using the service at the time of our inspection.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner.

Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the spirit of the Mental Capacity Act 2005. People told us they enjoyed the food. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. People were supported to engage in various activities. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.

Medicines were managed in a safe way although we found one discrepancy with the medicines records and have made a recommendation about this.

Inspection areas

Safe

Good

Updated 31 August 2017

The service was safe. Appropriate safeguarding procedures were in place and staff understood their responsibility for reporting any safeguarding allegations.

Risk assessments were in place which provided information about how to support people in a safe manner.

The service had enough staff to support people in a safe manner and robust staff recruitment procedures were in place.

Medicines were managed in a safe manner although we have made a recommendation about medicines record keeping because we found one discrepancy.

Effective

Good

Updated 31 August 2017

The service was effective. Staff undertook regular training to support them in their role. Staff had regular one to one supervision meetings.

People were able to make choices about their care and the service operated within the spirit of the Mental Capacity Act 2005.

People were able to choose what they ate and drank and they told us they liked the food.

People were supported to access relevant health care professionals as required.

Caring

Good

Updated 31 August 2017

The service was caring. People told us they were treated with respect by staff and that staff were friendly and caring.

Staff had a good understanding of how to promote people’s dignity, privacy and independence.

Responsive

Good

Updated 31 August 2017

The service was responsive. Care plans were in place which set out how to meet people’s needs in a personalised manner. Care plans were subject to regular review.

People were supported to engage in various activities in the home.

The service had a complaints procedure in place and people knew how to make a complaint.

Well-led

Good

Updated 31 August 2017

The service was well-led. People and staff told us they found senior staff to be supportive and helpful. There was a registered manager in place.

Systems were in place for monitoring the quality of care and support at the service. Some of these included seeking the views of people using the service.