We carried out a review of the data available to us about Golden Home Care Domiciliary Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Golden Home Care Domiciliary Limited, you can give feedback on this service.
My Home Care Agency is a domiciliary care agency that was providing personal care to 17 people aged 65 or over at the time of the inspection.
People’s experience of using this service and what we found
People who received care from My Home Care told us they felt safe and supported by staff who visited them. Staff were punctual and consistent at carrying out visits with people in a person-centred manner. One person told us, “The staff are very nice and helpful.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was not always well managed as records of audits had not been completed. Staff, people and relatives all told us they thought the service was well run and managed.
Care plans were created with people and relatives to ensure they were person centred and tailored to peoples’ needs and routines. Staff were trained and supported to be effective carers in a collaborative team. Where needed, staff were quick to support people to have access to health care professionals such as occupational therapists or, when necessary, emergency services.
People's needs were assessed before they used the service to ensure the agency could provide the care they needed. People said their care workers always stayed for the allocated length of their visits.
Staff attended safeguarding training and understood their responsibilities in terms of recognising and reporting abuse. People were protected as robust recruitment procedures were in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
My Homecare is registered to provide personal care to people in their own homes. At the time of our inspection the service was providing personal care to 19 people.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives told us they felt safe with staff from My Homecare. People stated that staff were pleasant and kind. Staff had a clear understanding of the different types of abuse and the procedures to be followed if they had witnessed or suspected abuse had taken place. Staff were provided with the contact details for the local authority safeguarding team. Robust recruitment processes were followed. The provider had made changes in relation to the recording of full employment histories for prospective staff.
Accidents and incidents were recorded and monitored by the registered manager and information was cascaded to staff to help minimise the risk of a repeated event.
If an emergency occurred at the office or there were adverse weather conditions, people’s care would not be interrupted as there were procedures in place. There was an on-call system for assistance outside of normal working hours.
Staff had received training and supervisions that helped them to perform their duties. They also received spot checks from the registered manager whilst they were working with people. Staff had received training and understood the Mental Capacity Act 2005 (MCA) and always sought people’s consent before undertaking any tasks. People told us that staff would not do anything without asking them first. All staff received induction training when they commenced working at the agency. Mandatory training and other training specific to the roles of staff was also provided.
There were enough staff to ensure that people’s assessed needs could be met and all visits could be undertaken in a timely manner. It was clear that staff had a good understanding of how to attend to people’s needs.
Medicines were managed in a safe way and recording of medicines was completed to show people had received the medicines they required.
Person centred care plans were in place for people and included information about how people preferred their assessed needs to be attended to. Risks had been identified to the health and safety of people and clear guidance about how to minimise risk was clearly recorded.
People’s nutritional needs were met by staff who would cook meals for those who required this type of support. Healthcare professionals were involved in people’s care and staff liaised with them as and when required.
People were supported by staff to remain as independent as they were able. People were encouraged to do things they would normally do such as washing themselves.
People told us that staff showed kindness and compassion and their privacy and dignity were upheld and promoted by staff.
A complaints procedure was available for any concerns and people had been provided with a copy of this document.
Staff informed that they felt supported by the registered manager and they had an open door policy and were approachable. Staff meetings took place and staff received regular newsletters from the registered manager.
Quality assurance systems were in place that enabled the provider and registered manager to monitor the quality of service being delivered and the running of the agency. People, relatives and associated professionals were able to express their views to the registered manager about how the service was run. An annual survey was to commence in December 2016 as this would the completion of the first year the agency had been operating.