• Dentist
  • Dentist

Langley Dental Practice

215a Wood Street, Middleton, Manchester, Lancashire, M24 5RU (0161) 643 2428

Provided and run by:
The Langley Dental Group Limited

All Inspections

14/06/2023

During a routine inspection

We carried out this announced comprehensive inspection on 14 June 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Langley Dental Practice is in Middleton, Manchester and provides NHS and private dental care and treatment for adults and children. Treatments also include dental implants and conscious sedation.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 11 dentists, 10 qualified dental nurses, 3 trainee dental nurses, 1 treatment co-ordinator, 5 receptionists and a practice manager. The practice has 8 treatment rooms.

During the inspection we spoke with 4 dentists, 4 dental nurses and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Wednesday and Thursday from 9am to 5:30pm

Tuesday from 9:20am to 5:30pm

Friday from 9:20am to 4:30pm

29 October 2012

During a routine inspection

During the visit, we spoke with two people who use the service. They told us they were asked for both written and verbal consent for treatment prior to receiving any treatment.

The people we spoke with told us they were very happy with the services provided. One person told us they had been at the practice for over 12 years and were impressed by the standard of the services received.

They also told us the dental practice was clean and tidy and they had never had any concerns about the cleanliness of the premises or the dental equipment and instruments.

The people we spoke with told us the staff were very good, sympathetic and efficient. They also told us that they had no concerns about the services they received and would speak to the Principal Dentist if they had any concerns.