• Dentist
  • Dentist

Archived: Dr James Baker

6 Harcourt House, London, W1G 0PN (020) 7580 1017

Provided and run by:
Mider Limited

All Inspections

31 May 2013

During a routine inspection

We were unable to speak with people using the service as there were no appointments booked on the day of this inspection. We spent time looking at recent patient feedback from January to May 2013, when asked about staff being helpful and knowledgeable, and whether they received adequate information about their treatment the majority of people rated the practice as "good".

Comments made from people using the service described it as "good" and said that medical histories were taken prior to treatment being provided. In recent patient feedback people said they were "looked after appropriately".

Staff had been trained in what to do in a medical emergency. There were emergency drugs and equipment available in the practice.

On the day of the inspection the practice was tidy, however there were areas that required staff to pay more attention to including under chairs. There were policies and procedures in place on how to maintain a clean and hygienic environment and staff made regular checks to ensure that these were being followed.

All staff had completed appropriate training specific to their roles at the practice including medical emergencies and infection control and decontamination, as well as training specific to treatments they provided.

The provider had a complaints policy and procedure that staff were aware of.