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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 February 2016

Dynamic Support is a supported living service providing personal care and support to people. Supported living services enable people to live in their own home and live their lives as independently as possible. The Support offered varied from personal care, shopping and budgeting and supporting people to access their community and take part in activities. The registered manager explained that the support hours provided varied depending on the person’s needs. Flexible support was offered 24 hours a day for seven days a week. At the time of our inspection two people were using the service.

A personal budget is a sum of money allocated to a person as a result of an assessment of their needs by the local authority. This money is then used to purchase the services required to meet the person’s needs. The two people using the service were receiving personal budgets and had chosen to use this service.

A registered manager was employed by the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s needs were assessed and care plans developed to identify the care and support people required. Relatives said they were involved in planning their family member’s care and were happy to express their views or raise concerns.

Relatives spoke positively about the care and support offered by Dynamic Support.

There were systems in place to protect people from the risk of abuse and potential harm. Staff were aware of their responsibility to report any concerns they had about people’s safety and welfare.

The focus of the service was to develop people’s everyday living skills, support them to access their local and wider community and to help people live their lives as independently as they were able. Staff had knowledge of people’s preferences and needs. They received training and supervision to enable them to meet people’s needs.

There were enough staff deployed to fully meet people’s health and social care needs. The registered manager and provider had systems in place to ensure safe recruitment practices were followed.

Whilst the service was not currently supporting people with their medicines there were processes in place to ensure safe medicines management.

Staff working in the service had access to personal protective equipment (PPE) such as gloves and aprons to help prevent cross contamination and promote infection control.

Where required people were supported to access healthcare services to maintain and support good health.

The registered manager had systems in place to monitor the quality of service provided. People and their relatives were encouraged to comment on how they felt about the service provided.

Inspection areas

Safe

Good

Updated 11 February 2016

This service was safe.

People were protected from the risks of harm or potential abuse. Risks to the health, safety or well-being of people who used the service were assessed and addressed in people’s care plans.

There were safe recruitment procedures to help ensure people received their care and support from suitable staff.

There were policies in place to support safe medicines management and the prevention and control of infection.

Effective

Good

Updated 11 February 2016

This service was effective.

The service ensured people received effective care that met their needs.

Staff were provided with training and support to ensure they had the necessary skills and knowledge to meet people’s needs.

Staff had an understanding of the Mental Capacity Act 2005 and supported people to make decisions regarding their daily living.

Caring

Good

Updated 11 February 2016

This service was caring.

Relatives of people using the service said their family member valued the relationships they had with staff and they were satisfied with the care their family member received.

People were encouraged and supported to be as independent as possible.

People and their relatives were involved in making decisions and planning their own care.

Responsive

Good

Updated 11 February 2016

This service was responsive.

Care plans were in place which detailed people’s care and support needs.

Staff were knowledgeable about people’s support needs, their preferences and interests. This ensured people received a person centred service.

Relatives said staff were approachable and they would feel comfortable making suggestions or raising any concerns they may have.

Well-led

Good

Updated 11 February 2016

This service was well-led.

There was a registered manager in post. Staff said they felt supported by the registered manager and could raise any concerns and appropriate action would be taken by the registered manager.

The registered manager carried out regular audits to monitor the quality of the service.