Archived: Pond Square Dental Practice

Following that visit, the provider sent us a plan of the actions intended to meet the requirements of the regulations. We carried out the visit on the 7 April 2014 to check that the actions had been implemented. We found that the practice had improved its recording of people's treatment to clearly show that they had given their consent to the treatment they received. Staff had undertaken training in safeguarding children and vulnerable adults. The practice's safeguarding policy had been updated and appropriate information regarding local safeguarding procedures had been obtained. The complaints policy had also been updated and was now readily available to people who used the service. A method of recording complaints and how they were dealt with had been introduced.

We found that the action taken by the provider action was appropriate and sufficient to comply with the regulations.

Patients told us they were very happy with their care and treatment. They said the dentist was 'very thorough at explaining the price and what is needed' and 'discusses options with you'.

Patients who use the service were not protected from the risk of abuse because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were effective systems in place to reduce the risk and spread of infection. Patients we spoke with said they felt the practice and staff were clean.

Patients were not made aware of the complaints procedure. There was no effective complaints system available.