The Care Quality Commission
  • Dentist
  • Dentist

Archived: Pendragon Health - Coombe Springs Management Limited

79/80 High Holborn, Holborn, London, WC1V 6LS (020) 7242 0088

Provided and run by:
Dr. Devinia Lavan Iswaran

Important: The provider of this service changed. See new profile

All Inspections

26 October 2012

During a routine inspection

Patients who used the dental practice spoke positively about the quality of dental service they received. They told us staff treated them with respect and dignity. Patients told us their treatment plans were explained to them in a way they understood and the costs of treatment were made clear to them before their treatment started. Patients indicated that their privacy was respected. A patient told us: "I am very happy with my treatment". All the patients we spoke with told us they were satisfied with their treatment and would recommend the clinic to others.

We noted that the dental practice had a policy on safeguarding and staff were knowledgeable about the action they would need to take if they were aware of any allegation or suspicion of abuse. All the patients we spoke with told us staff were friendly and polite. Patients told us that whenever they visited the dental practice, they found that it was clean and hygienic. We noted that the dental practice had appropriate procedures and systems in place to ensure patients were protected from the risk of infections. The manager told us that there was a nominated person for infection control.

All the patients we spoke with confirmed that they knew how to make a complaint if they were not happy with the service. We noted that the clinic had a complaints policy. This ensures that patients concerns were investigated and dealt with by the manager.