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Inspection Summary


Overall summary & rating

Good

Updated 19 October 2016

This announced inspection took place on 16 June 2016. At our last inspection on 8 October 2013 they were compliant in all the regulations we looked at. 5 Care services provides personal care to people in their own homes. At the time of our inspection they were providing care to 51 people in their own homes.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives to us they felt safe whilst receiving care. Staff had received training and were knowledgeable about how to keep people safe and were knowledgeable about how to report any concerns about people’s safety or if they suspected any abuse. Staff knew how to manage people’s assessed risks however these were not always recorded in their care records. People told us they were supported to meet their needs by sufficient staff, who stayed the correct amount of time. The provider had a safe recruitment process in place which ensured people were supported by appropriate staff. People received their medicines on time.

People and their relatives told us the staff who supported them had been trained appropriately to meet their needs. The registered manager and staff understood how the principles of the Mental Capacity Act (MCA) affected people’s care when they did not have capacity to make decisions about their care themselves. When people required support to meet their nutritional needs staff provided the support they required. People were supported to access outside health professionals when their health needs changed.

People told us they were supported by kind and considerate staff who knew them well and understood their needs. People and their relatives told us they were involved in agreeing how their care needs were to be met and received regular reviews of their care. Care records were up to date and reflected their current care needs. People were supported to maintain their independence. People told us staff respected their privacy and dignity. Staff were able to give us examples of how they ensured people’s privacy and dignity was maintained.

People told us staff provided care which was responsive to their individual needs. Staff gave people choices about their care and respected their preferences when care was delivered. People knew how to complain and when they did they were listened to and action taken to resolve their complaint.

People told us the service was well led and they would recommend the service to other people. Staff were happy working in the service because they were well supported by the registered manager. Some systems were in place to monitor the care people received. The registered manager was looking to introduce systems to look at further monitoring the care people received across the service.

Inspection areas

Safe

Good

Updated 19 October 2016

The service was safe.

People received safe care from staff who knew how to recognise signs of abuse and how to report it. Staff understood how to manage risks to people’s health. There were sufficient staff to meet people’s needs. The provider had safe recruitment practices. People received their medicine when they needed it.

Effective

Good

Updated 19 October 2016

The service was effective.

People told us staff were well trained to meet their needs. Staff had received training in the Mental Capacity Act. People were supported to make choices about their care. People were supported as needed to access food and drink to meet their nutritional needs. People were supported to access healthcare professionals when their health needs changed.

Caring

Good

Updated 19 October 2016

The service was caring.

People were supported by kind and considerate staff. People were encouraged to maintain their independence. People’s privacy and dignity was respected.

Responsive

Good

Updated 19 October 2016

The service was responsive.

People were cared for by staff who respected their personal choices and preferences and were involved in planning their care.

People were comfortable in raising complaints and when they did they were listened to and action taken to resolve them.

Well-led

Good

Updated 19 October 2016

People told us they were happy with all aspects of their care and thought the service was well led. Staff were supported in their role. A system was in place to monitor the quality of the care people received.