• Services in your home
  • Homecare service

Care In Your Home Ltd

Overall: Good read more about inspection ratings

Premier Gate, Easthampstead Road, Bracknell, Berkshire, RG12 1JS (01344) 567675

Provided and run by:
Care In Your Home Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 14 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

The service is a domiciliary care agency. It provides personal care to adults living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection visit to ensure the registered manager and senior staff were available. We visited the office on 28 June and 2 July 2019 to see the registered manager, nominated individual and senior team and to review care records, policies and procedures. On 2 July 2019 we visited two people in their own homes and spoke with one relative.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications submitted to us by the provider.

During the inspection

We spoke with the registered manager, the nominated individual, the administrator, the office manager, the field supervisor and three care staff, two people who use the service and one relative. We reviewed care and support documents for four people. We also reviewed records which included four staff recruitment files, staff rotas, staff training records, the providers’ policies for medicines management and complaints, team meeting minutes, the provider’s business improvement plan and feedback from people.

After the inspection

We reviewed additional evidence sent to us by the provider including the staff training matrix and records of medicines incidents. These included actions taken by senior staff to mitigate risks and prevent further errors.

Overall inspection

Good

Updated 14 August 2019

About the service

Care in Your Home is a home care service. At the time of the inspection the service was supporting 43 people in their own homes.

Not everyone using the service received regulated activity. CQC only inspects the service being received by people provided with personal care, that is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service and what we found

People were protected from the risk of harm and abuse. There were enough staff to support people and meet their needs. Medicines were managed safely.

People were supported by skilled staff with the right knowledge and training.

Staff had developed caring bonds with people and upheld their privacy, dignity and independence.

People’s care and support met their needs and reflected their preferences. Staff upheld people’s human rights.

There were clear, robust processes for managing quality and safety in the service.

There was strong leadership in the service and a positive, empowering culture. Staff were clear about their roles and responsibilities.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published on 8 November 2016). The rating at this inspection was Good.

Why we inspected

This was a planned inspection based on the previous rating.