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Brunswick Court Dental Practice Limited

Reports


Inspection carried out on 13 June 2013

During a routine inspection

During our inspection we spoke with the dentist, a dental nurse, the receptionist and five patients.

We found that patients were involved in the planning of their care and treatment and were consulted about the treatment options available to them. One person commented, “There were no surprises. I was able to make a choice as I felt had been fully armed with all the information”.

We looked at documentation including patients' treatment records, which showed the practice was meeting individual needs and respecting patients' choice.

Patients we spoke with told us their treatment including all available options had been fully explained and discussed with them, in private, before any work was undertaken. They were satisfied with the care and treatment they had received. One person said, “I have been coming here for 21 years. You get someone (dentist) you like and you keep coming back”. Another person commented, "I would recommend it. If you are nervous this is the place to come. It is not about show it is about patient care and the disposition of the team”.

We found the service was hygienic, clean and followed appropriate guidance in relation to infection control.

Patients told us they felt safe and were well cared for at the practice. None of the people spoken with had ever had cause to raise a concern.

There were effective systems in place to assess and monitor the service and to effectively deal with complaints.