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Brunswick Court Dental Practice Limited

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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF | 78.98 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

Reasons for our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others. We saw that regular audits had been carried out for many areas of the service, including infection control, clinical audits and equipment. This meant the practice gathered and analysed information about the quality of the care and treatment at the service and made necessary improvements where needed.

We saw the practice had environmental risk assessments in place to ensure that dental materials used for treatments were not a risk to patient safety. We noted regular and routine maintenance and testing had taken place of oxygen cylinders, x-ray equipment, water lines and sterilisation equipment. This meant the practice had monitored and managed the risk to patients of faulty equipment and infection.

We looked at the minutes from team meetings. These provided further evidence that the health safety and the welfare of patients was monitored and discussed.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw the results of questionnaires that had been completed by patients. These showed that people were satisfied with all aspects of the service. This showed that patients' satisfaction with the service was monitored.