25 June 2013
During a routine inspection
We found that people were involved in treatment planning and making decisions about their dental care. People were given enough information to ensure they could make an informed choice about which course of treatment they wished to follow. People told us that dentists explained the various treatment options and costs and they chose which one they preferred.
We found that people were given good care. People told us they were ''happy with the service''. They said ''it's a very flexible service where patient needs come first''.
People told us that they always felt safe with the dentists and nurses and said that they were ''perfectly safe and very caring''.
Staff members were properly supported to make sure that they were able to give the best possible care to people who used the service. People described staff as ''extremely caring people'' and ''friendly, welcoming and helpful at all times''.
The practice followed infection control procedures to ensure that the environment and all dental equipment and tools were hygienic and clean. People told us that hygiene and cleanliness standards were ''excellent''.
'The Practice had developed ways of checking that they maintained and improved the quality of care they were providing to their patients. People told us that they were ''very happy'' with the care and treatment they received. Two of the four people spoken with had been with the practice since it opened, approximately 16 years ago.