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Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF | 75.16 KB

Overview

Inspection carried out on 12 September 2013

During a routine inspection

During our inspection we spoke privately with two people who used the service. We also spoke over the telephone with two people that had recently attended the clinic to receive treatments registered with the Care Quality Commission (CQC).

All four people told us they were “very pleased" with the service. They told us that staff were “very professional yet also friendly". One person said, "My whole experience at this clinic has been very good." Another person said, "A top class service, the staff have treated me professionally and with respect."

Care was provided in an environment that was suitably designed and well maintained. Consultation rooms were sufficiently equipped to ensure people's privacy and dignity was maintained.

Staff that we spoke with said they were well supported by the registered manager to carry out their role. Staff said they were up to date with all mandatory training and we saw confirmation of this.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained. We found that records were held securely and retained for an appropriate period of time.