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Reports


Inspection carried out on 15 February 2013

During a routine inspection

During our visit we spoke with patients and staff and watched how staff carried out their duties.

We looked at a selection of records including patient treatment records, policies and procedures, staff training records and cleaning schedules.

Patients said they were involved in decision making about their treatment and staff explained everything to them. We saw the building was fully accessible for all patients and their privacy and dignity was respected.

Patients told us things like, “10 out of 10, excellent treatment” and “I would recommend this practice to anyone.” We did not receive any negative comments from patients about their experiences.

Patients were treated in a clean and hygienic environment, which protected them against the risk of infection. Staff demonstrated a clear understanding of infection prevention and control practises.

Staff were knowledgeable about their roles and received appropriate training and support to maintain their skills.

Patients told us they felt able to raise concerns with any of the practice staff. Records showed complaints were dealt with in the right way.