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Reports


Inspection carried out on 9 January 2013

During a routine inspection

During our visit we spoke with two people who use the service and five staff. We also looked at feedback the service had received from people who had completed a survey about their experiences of using the service.

The majority of feedback from people who use the service was positive. Those we spoke with during our visit were very pleased with the service and one person commented “I can’t praise the staff highly enough”. They told us that they had attended the centre on a number of occasions, and each time were made to feel welcome and at ease. They said that they were given sufficient information prior to their appointment about what would happen and how to prepare for their scan. They said that when they arrived at the service the staff took time to explain what was going to happen to them during their scan. The feedback that the service had received from people was generally positive and any areas where people were not happy with the service had been identified and changes made to improve people’s experiences of the service.

There were a number of systems in place to monitor the cleanliness and hygiene of the service to ensure that risks of infection were controlled and minimised.

Staff were appropriately supported in their work and undertook relevant training and professional development to enable them to meet people’s needs.