The Care Quality Commission
  • Dentist
  • Dentist

Refresh Dental Care

2A Rosslyn Road, Watford, Hertfordshire, WD18 0JY (01923) 223611

Provided and run by:
Mr. Rajen Ganatra

All Inspections

9 April 2024

During a routine inspection

We carried out this announced comprehensive inspection on 9 April 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Refresh Dental Care is in Watford and provides NHS and private dental care and treatment for adults and children.

There is one step into the practice with a side entrance which has a fixed ramp for people who use wheelchairs and those with pushchairs. Car parking spaces are available at the front of the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes the principal dentist, 2 dental nurses and a receptionist. The practice has 2 treatment rooms, although only 1 is currently in use.

During the inspection we spoke with the principal dentist, 1 dental nurse and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 8.30am to 5.30pm

Saturday from 9am to 12.30pm.

15 January 2014

During a routine inspection

We found that 'Refresh' dental care was a small independent practice, which had operated from the location for many years. We observed the practice to be visibly clean and fresh and all areas were wheelchair accessible. There was a waiting room with reading information for patients, a comments folder and toys for children. There was a separate 'reception are and one surgery. On the day of our inspection visit we were unable to speak to people who used the service as no one was booked in during our inspection visit. However, we did speak with people following the inspection visit and they spoke positively about their experiences. One person said they had attended the practice for many years and felt comfortable with the dentist and the staff. Another said 'the dentist was patient and operated in a calm and reassuring environment which assisted in making the experience more positive'. We checked records and were able to see people's medical history was obtained; people were offered 'printed' treatment plans. We reviewed infection control measures and made observations of the decontamination process. We looked at quality monitoring procedures at the practice.