• Dentist
  • Dentist

Archived: Saville Dental Practice

Floor 1, 6 Saville Place, Newcastle Upon Tyne, Tyne and Wear, NE1 8DQ (0191) 232 0002

Provided and run by:
Mr. Philip Brantingham

Important: The provider of this service changed. See new profile

All Inspections

12 March 2020

During a routine inspection

We carried out this announced inspection on 12 March 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Saville Dental Practice is in Newcastle Upon Tyne city centre and provides NHS and private dental care and treatment for adults and children. Domiciliary and sedation services are also provided.

The practice is in first floor premises and is not accessible to people who use wheelchairs. Staff provide assistance with the stairs and pushchairs as required. Pay and display car parking, including dedicated parking for people with disabilities, is available near the practice. The practice is situated on regional bus and local metro routes and Newcastle Central Station is a short distance away.

The dental team includes six dentists, four dental nurses, one trainee dental nurse and a practice manager. The practice has three treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 26 CQC comment cards filled in by patients. These provided a positive view of the dental team and care provided by the practice.

During the inspection we spoke with two dentists, three dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday, Tuesday, Wednesday and Friday 9am to 1pm and 2pm to 5pm

Thursday 9am - 6:00pm

Our key findings were:

  • The practice appeared to be visibly clean, tidy and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Improve staff awareness of their responsibilities in relation to the duty of candour to ensure compliance with The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
  • Take action to ensure that all clinical staff have adequate immunity for vaccine preventable infectious diseases.

25 February 2014

During an inspection looking at part of the service

We found there were effective recruitment and selection policies and processes in place. We looked at three staff files in detail. We saw evidence that staff employed had been through recruitment checks prior to commencing employment.

17 December 2013

During a routine inspection

We spoke with three patients. They all told us the dentist explained treatment options to them, gave them an estimate of the cost and asked if they were happy to go ahead with the treatment. One person said 'Yes they ask first.' The patient then signed the plan to show their consent to treatment.

We spoke with three patients on the day of our inspection. Comments included 'It's brilliant, they always explain everything to me' and 'It's been good so far.' We found the practice had arrangements in place to deal with any emergencies.

We found machinery, including x-ray and sterilising equipment was well maintained and regularly serviced. Staff had sufficient medical and protective equipment to carry out their role effectively.

We looked at the recruitment records of four members of staff in detail. We found that some of the necessary information was not available, including proof of identification and evidence of conduct in previous employment before staff began to work at the practice.

All of the patients we spoke with said that they knew they could speak to a member of staff if they had a complaint. One patient said "I haven't had to complain but I would tell them if I wasn't happy.'

27 February 2012

During a routine inspection

Surveys completed by people who received treatment at the surgery showed they were happy with the service provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to.

They found the staff friendly and said they were treated with respect and their privacy was maintained.