• Care Home
  • Care home

The Coach House

Overall: Good read more about inspection ratings

60 Goldthorn Hill, Wolverhampton, West Midlands, WV2 3HU (01902) 343000

Provided and run by:
Choicecare 2000 Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 14 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

The Coach House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since our last inspection, including notifications the provider had sent to us. We also gathered feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with 3 people who lived at the home and 2 relatives. We also spoke with the registered manager, the deputy manager, 2 registered nurses, 3 care staff and a member of the activities team. We looked at the care records for 6 people. We checked the care people received matched the information in their records. We looked at records relating to the management of the service, including audits and recruitment checks carried out within service.

Overall inspection

Good

Updated 14 April 2023

About the service

The Coach House is a nursing home providing personal and nursing care for up to 65 people. The service supports people living with dementia and mental health needs. At the time of the inspection the service was supporting 55 people. The home is split into separate units. People have access to their own bedroom along with communal spaces including lounges and gardens.

People's experience of using this service and what we found

The service was safe. People received support in line with their care and support plans. Individual risks to people were considered and reviewed. There were infection control procedures in the home that were followed. We found medicines were managed and stored in a safe way and people received this as prescribed.

People were happy living in the home and with the staff team that supported them. There were enough suitably recruited staff to support people. There were safeguarding procedures in place to ensure people were protected from abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to ensure people’s care was monitored, audits were consistently completed and reviewed to drive improvements where needed. Lessons were learnt when things went wrong. Staff felt supported and listened to and had the opportunity to raise concerns.

We were notified about significant event within the home in line with regulatory requirements and the previous rating was displayed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (Published 10 July 2019).

Why we inspected

We received concerns in relation to an incident in the home where someone did not receive support in line with their care plan. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Coach House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.