You are here

Reports


Inspection carried out on 6 June 2013

During a routine inspection

We telephoned the provider two days before our inspection to ensure that the relevant staff would be available and that people who used the service would have the opportunity to speak with us.

People who used the service felt informed respected and involved in their treatment. People experienced effective treatment and support which was centred on them and met their individual needs. The provider maintained accurate and confidential records of treatment.

The environment was clean and hygienic and the provider ensured that infection control procedures were followed routinely. A person who used the service said, "It's always very clean and hygienic here." Staff received specific training in infection control and decontamination procedures. This helped to ensure that people who used the service were protected against the spread of infection.

Staff were supported to maintain their professional development and to obtain further qualifications. Staff were supervised and felt supported by the provider. A staff member said, "It's a good staff team here." This helped to ensure that people who used the service were treated by a staff team who had the skills and knowledge to meet their needs.

There was an appropriate system in place for gathering, recording and evaluating information about the quality and safety of the treatment and support the service provided. People were asked for their views and suggestions for improvement and the provider took these into account.