2 October 2013
During a routine inspection
We found evidence that dentists gave their patients sufficient information about the treatment options available so that they could make informed choices about their oral health. We observed two patient consultations and saw that the dentists spent time talking with their patients and giving them advice and information.
Staff received regular training updates and were confident about their work. The practice had appropriate systems in place to manage emergencies and we saw evidence that equipment was routinely serviced and maintained.
Clinical staff maintained good standards of hygiene through the use of personal protective equipment and cleaning surgeries between patients. Reusable equipment was appropriately sterilised to prevent the risk of cross-contamination.
Staff were recruited in accordance with legislative requirements which meant that patients could be assured that the people treating them had been appropriately checked and vetted.
The practice had good systems for gaining feedback from patients which meant that patients were listened to and their opinions valued.