10 July 2013
During a routine inspection
Patients told us the dentists they saw were considerate and polite. This meant that people were treated with dignity. One patient told us they had come to look at potential treatment options and the dentist they saw had clearly explained to them what their options were including any potential side effects. Details about charges were provided before any decisions on treatment were made. This meant this patient had been able to make an informed decision about which treatment option was best for them.
We found the practice to be well organised with clear systems and procedures in place for all areas of work. There was evidence that the staff worked hard to continuously improve the service provided. Staff were well trained, supported and felt confident within their roles. Infection control standards were high and regular checks were in place to ensure these standards were maintained.