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Inspection report

Date of Inspection: 2 February 2012
Date of Publication: 22 February 2012
Inspection Report published 22 February 2012 PDF | 48.96 KB

Overview

Inspection carried out on 2 February 2012

During a routine inspection

People we spoke with told us that they were very satisfied with the service and treatment they received at the dental practice. People said that staff were ‘’welcoming and friendly’’. One person told us ‘’Treatments are always explained fully and any questions answered so that I know exactly what I am getting.’’ Another person said ‘’The dentists and staff are all excellent I would not consider going anywhere else.’’

People we spoke with told us that they always received the treatment that they expected. Two people told us that they had joined the practice on recommendation form friends of family. One person told us ‘’I have had some unsatisfactory experiences with other dentists. Honestly I wish I had come here first.’’ Another person told us ‘’I get the exact treatment I expect and I am very satisfied with everything here. Everyone, receptionist, nurses and dentists are the utmost professional, polite and welcoming.’’

People we spoke with told us that they had no concerns and had no cause to make complaints about the practice. People told us that the treatment they received was excellent and that staff treated them well.

People we spoke with told us that the practice was always clean.

People we spoke with were very complimentary about the staff working at the practice. People told us that staff were very ‘welcoming, polite and friendly’. They also told us that ‘dentists were highly skilled and professional’