11 June 2013
During a routine inspection
People told us their treatment and any costs were explained to them before treatment began. Each person's record we checked included a signed treatment/consent form. This meant people were fully informed prior to giving consent to the treatment and costs and they received the treatment they agreed to.
People were very happy with the service they received. One person said: "They've always been brilliant here. I use a wheelchair now and they rearrange everything so the dentist I see can do my treatment downstairs. It's first class'.
We looked at records for five people who used the service and saw people were asked about their medical history at each visit and this was taken into account when treatment was provided.
People told us that the dental practice was always spotlessly clean.
Staff explained the processes they followed to ensure that equipment was sterilised correctly, and safe and hygienic to use.
We found that staff received training and support to provide people with the care they needed.
We saw that the practice had systems in place to monitor the quality of the service. This meant that any issues were identified and responded to accordingly.