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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 79.79 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

People told us told us they were pleased with the quality of the treatment and support they had received from the practice. One person said, β€œIt is a really good dentist, I have no concerns whatsoever.” People told us they had never had to make a complaint, but if they did have any concerns, they were confident their concerns would be taken seriously and acted upon.

Records showed that internal audits were undertaken which looked at numerous areas including cleanliness, infection control and care records. This showed that processes were in place to monitor the quality of service provision. The staff told us that where concerns were identified, they would develop an action plan and make necessary improvements and we saw that in most instances this had occurred. Carrying out these checks showed that the provider had an effective system in place to manage risk.

The provider informed us there was usually a suggestion box on the reception desk but it had been moved due to redecoration. People using the service were sent satisfaction surveys to offer their comments. These were evaluated and actioned however people using the service were not made aware of how or what these improvements were. The provider may wish to consider ways of ensuring people receive information about the improvements made following their suggestions.

Discussion with the people using the service and staff indicated people also spoke directly with the dentist or dental nurse if they had a query, compliment or comment to make. This meant people using the service were comfortable offering their views.

Records showed that the water supply was checked as required for Legionella and purification. This meant safe water was available for people being treated in the clinical environment.

People we spoke with told us they were pleased with the quality of the treatment and support they had received from the practice. People told us they had never had to make a complaint, but if they did have any concerns, they were confident their concerns would be taken seriously and acted upon.