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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 79.79 KB

Overview

Inspection carried out on 10 December 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people using this service. Our visit was discussed and arranged two days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the service. We reviewed the comments on Choices NHS website to receive feedback about the service. The practice provided private dental care to adults, and NHS or private care to children.

During our inspection we spoke to three staff and seven people using the service. Everyone we spoke with was complimentary about the service they received and one person told us that they had joined the practice on the recommendation of a friend. Another person told us, “The dentist is very good to me, they all are here. It is up to you what you have done; the choices are always explained and offered. I hated coming to the dentist but they are so lovely that I’m not nearly as nervous as I used to be.”

We saw that the premises were clean and tidy and observed staff following policies and procedures to protect people from the risks associated with infections.

Staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to people using the service.

There were systems in place to assess and monitor the quality of the service. This meant that any improvements to the service were made in a timely manner.