The Care Quality Commission
  • Dentist
  • Dentist

Manningtree Practice Limited

17a High Street, Manningtree, Essex, CO11 1AG (01206) 391065

Provided and run by:
Manningtree Practice Limited

All Inspections

6 June 2023

During a routine inspection

We carried out this announced comprehensive inspection on 6 June 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Manningtree Practice Limited is in Manningtree, Essex and provides NHS and private dental care and treatment for adults and children.

The practice is situated in a listed building on the first floor above a high street shopping area and is accessed by stairs. People who use wheelchairs are directed to other local services. Car parking spaces, including dedicated parking for disabled people, are available on side streets and in pay and display car parks near the practice. The practice has made reasonable adjustments to support patients with access requirements including hand rails and grip handles on doorways, steps and on both sides of the stairs.

The dental team includes 8 dentists including 1 foundation dentist, 11 dental nurses including 1 trainee dental nurse, 3 dental hygienists, 1 dental hygienist/therapist, 1 practice manager, 1 practice cleaner and 2 receptionists. The practice has 7 treatment rooms.

During the inspection we spoke with 4 dentists, 4 dental nurses, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Friday from 9am to 5pm, Saturday from 9am to 3pm.

The practice had taken steps to improve environmental sustainability. For example, reducing printing of documents, turning electricity off when not required and recycling where possible.

8 February 2012

During a routine inspection

We spoke with three patients during our visit. One patient, who was a new patient to the surgery, told us that they had joined the practice on recommendation. This patient told us that the practice staff had been very helpful and informative.

Another patient told us that they, and their family, had been treated at the practice over many years and 'Have always received an excellent service.' This patient told us that they had always been treated courteously and all staff were very friendly and helpful. Their treatment was always explained and discussed with them, including options and related costs.

We were told that the surgeries were always clean, eye protection was always provided and dental staff always wore gloves.

We communicated with a patient who was deaf and this patient told us that the dental team were always patient and helpful and ensured that treatment was explained and understood by writing things down.