We carried out a review of the data available to us about St Joseph's Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St Joseph's Nursing Home, you can give feedback on this service.
St Joseph’s Nursing Home provides personal and nursing care for up to 41 people of all ages. They were providing care for 36 people at the time of the inspection.
People’s experience of using this service and what we found
The service was safe, and people were protected from harm. Staff were knowledgeable about safeguarding adults from abuse and knew what to do if they had any concerns and how to report them. Risk assessments were thorough and personalised.
Staffing levels were meeting the needs of the people who used the service and staff demonstrated they had the relevant knowledge and skills to support people with their care. Safe recruitment practices were in place. People’s medicines were managed and administered safely. The service was clean and infection control procedures in place and lessons were learnt when things went wrong.
The service was effective. Training was provided on a regular basis and updated. People were supported with maintaining a balanced diet and enjoyed the food provided. Staff liaised well with health professionals to ensure people were kept as well as could be.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their family members told us staff were caring and kind. They said they were involved in discussions about their care. People were treated with respect and their privacy and dignity protected.
Care plans were detailed and contained relevant information about people who used the service and their needs. People had access to a range of individual and group social and leisure activities which they enjoyed. Concerns and complaints were listened to and fully investigated. People were well looked after at the end of their life.
The service was well led by an established and experienced management team and consistent team of staff. Staff were well supported and spoke highly about working for the service. A quality assurance process was in place which ensured the service was safe and met the requirements of the law.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection. The last rating for this service was Good. (19 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor the information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
St Joseph’s Nursing Home provides accommodation and personal care with nursing for up to 41 people some of whom may require palliative care. At the time of our inspection 31 people were using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People’s needs were met by sufficient numbers of staff. Medication was dispensed by staff who had received training to do so.
People were safeguarded from the potential of harm and their freedoms protected. Staff were provided with training in Safeguarding Adults from abuse, Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). The registered manager knew how to make a referral if required to the local authority
People had sufficient amounts to eat and drink to ensure that their dietary and nutrition needs were met. People's care records showed that, where appropriate, support and guidance was sought from health care professionals, including GPs, palliative care, dieticians and occupational therapists.
Staff were attentive to people's needs. Staff were able to demonstrate that they knew people well. Staff treated people with dignity and respect.
People were provided with the opportunity to participate in activities which interested them. These activities were diverse to meet people’s social needs. People knew how to make a complaint and complaints had been resolved efficiently and quickly.
The service had a number of ways of gathering people’s views including using questionnaires and by talking with people, staff, and relatives. The registered manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to drive improvements.