This inspection took place on 07 October 2015. Charlesworth 247 Limited is a small domiciliary care service which provides personal care and support to people in their own homes. On the day of our inspection twenty people were receiving personal care from the agency.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. On the day of our inspection the registered manager assisted us with the inspection process.
People’s safety was protected whilst receiving care from staff. We found staff had received training to ensure they had the knowledge and skills to care for people effectively and to ensure they understood their responsibilities in protecting people from abuse.
People received the support to safely manage their medicines. They also received the support to maintain a good food and fluid intake.
Risks to people’s health and safety were identified and people were supported by qualified staff.
The Care Quality Commission (CQC) monitors the use of the Mental Capacity Act 2005 (MCA).
We found the registered provider was aware of this legislation and ensured it would be used correctly to protect people who were not able to make their own decisions about the care they received.
People were treated with kindness by staff and their dignity was respected. People were encouraged to be involved in the planning and reviewing of their care package to ensure their care was responsive to their changing needs. Staff helped people to maintain any hobbies and interests within their home and the community when requested.
People could make comments on the quality of the service and there were effective systems in place to monitor the quality of the service.
The culture of the service was open and honest and the registered manager encouraged open communication with their staff. People felt able to make a complaint and felt any complaints would be taken seriously.