The Care Quality Commission
  • Dentist
  • Dentist

Archived: Whiteley Dental Practice

3500 Parkway, Whiteley, Fareham, Hampshire, PO15 7AL (01489) 564203

Provided and run by:
Dr. Ian Capewell

Important: The provider of this service changed. See new profile

All Inspections

12 July 2013

During a routine inspection

During our inspection we spoke to five people who used the service and received feedback from questionnaires completed by three people who used the service. We spoke to the provider, the practice manager and three members of staff. People who used the service told us that they were satisfied with the service they received. They told us they had enough information to make a decision about their treatment. They said they were given treatment options and were able to make informed decisions on what treatment they received.

We were told that the dentist and other staff fully explained any treatment they were being offered and that they were encouraged to ask questions about their treatment. People said they were provided with clear information about the cost of the different treatments.

We were told that all the staff were very friendly, professional and helpful. People said that appointments were flexible to meet their needs.

People told us they were able to ask any questions about the service provided and that staff explained things clearly.

We were told by people who used the service that they felt safe and that the dentist and staff made them feel at ease.

People we spoke with told us that they had no concerns about the cleanliness and hygiene at the service they said the premises were always clean and fresh.

People told us they knew how to make a complaint if they had any problems with the service.