17 March 2016
During a routine inspection
Knightingles Healthcare Limited provides personal care to people living in their own homes. There were two people using the service on the day of our inspection.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance the registered manager was also the provider.
People received personalised care that met their needs. They were involved in planning their care and felt listened to. People told us that staff were kind, caring and that they went over and above what was expected. Staff were aware of the importance of gaining people’s consent and respecting their choices, dignity and privacy.
Staff received training, supervision and support for their role. Staff told us they felt well equipped to carry out their role and they knew the standards expected of them.
Everyone was positive about the leadership and the management team. There were sufficient staff to meet people’s needs at their chosen times. As a result of this inspection the registered manager had made arrangements to further strengthen the recruitment process.
The registered manager had systems in place to monitor the quality of the service, check staff competency and share lessons learned. There were regular meetings held to review any accidents, incidents and complaints and to ensure that all risks to people’s health, safety and welfare were appropriately managed.
People felt safe using the service and staff knew how to recognise and respond to abuse. Medicines were managed safely and staff had received training in this area.