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Knightingles Healthcare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 14 April 2016

This inspection was carried out on 17 March 2016 and was announced. This was the first inspection since the service had registered with the Care Quality Commission on 23 December 2014.

Knightingles Healthcare Limited provides personal care to people living in their own homes. There were two people using the service on the day of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance the registered manager was also the provider.

People received personalised care that met their needs. They were involved in planning their care and felt listened to. People told us that staff were kind, caring and that they went over and above what was expected. Staff were aware of the importance of gaining people’s consent and respecting their choices, dignity and privacy.

Staff received training, supervision and support for their role. Staff told us they felt well equipped to carry out their role and they knew the standards expected of them.

Everyone was positive about the leadership and the management team. There were sufficient staff to meet people’s needs at their chosen times. As a result of this inspection the registered manager had made arrangements to further strengthen the recruitment process.

The registered manager had systems in place to monitor the quality of the service, check staff competency and share lessons learned. There were regular meetings held to review any accidents, incidents and complaints and to ensure that all risks to people’s health, safety and welfare were appropriately managed.

People felt safe using the service and staff knew how to recognise and respond to abuse. Medicines were managed safely and staff had received training in this area.

Inspection areas

Safe

Good

Updated 14 April 2016

The service was safe.

People felt safe and were supported by staff who were aware of individual risks and could recognise abuse.

Accidents and risks were reviewed by the management team.

People were supported by sufficient numbers of staff.

People's medicines were managed safely.

Effective

Good

Updated 14 April 2016

The service was effective.

People's consent and choices were obtained before support was given.

People were supported by staff who had been trained and appropriately supported.

People were encouraged to eat and drink sufficient amounts to maintain their health and welfare.

Caring

Good

Updated 14 April 2016

The service was caring.

People were involved in planning their care and felt listened to.

People were treated with dignity and respect.

People's preferences and life histories were shared with staff who supported them.

Responsive

Good

Updated 14 April 2016

The service was responsive.

People received care that met their needs.

People's care plans were clear and gave appropriate information to staff who supported them.

Staff considered how they could support people with their interests during their visits.

People knew how to make a complaint and were confident this would be dealt with robustly.

Well-led

Good

Updated 14 April 2016

The service was well led.

People and staff were positive about the management and leadership of the service.

There were systems in place to monitor and to help continuously improve the service.

Staff shared the registered manager's views and ethos of a people first service.