Archived: Golborne House Residential Care Home

Golborne House is located in Golborne, Greater Manchester and is part of Croftwood Care which is owned by Minster Care Group. The home is registered with the Care Quality Commission (CQC) to provide care for up to 40 older people. The home provides care to those with residential care needs, many of whom are living with a diagnosis of dementia.

At the time of our inspection there were 35 people living at Golborne House.

At our last inspection on 13 May 2016, the service was rated Good. At this inspection we found the service remained Good.

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The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at Golborne House. Staff received safeguarding training and knew how to keep people safe and raise concerns if they suspected someone was at risk of harm or abuse.

People had comprehensive risk assessments which were reviewed and updated timely to meet people’s changing needs. This ensured staff had access to the relevant information and guidance to mitigate risks.

Staffing levels were based on the dependency of people living at the home. People, relatives and staff told us, there were sufficient numbers of staff on duty to meet people’s needs.

The management of medicines was safe. There were appropriate arrangements in place to ensure that medicines had been ordered, stored, received and administered appropriately.

The service had a training matrix to monitor the training requirements of staff. Staff received appropriate training, supervision and appraisal to support them in their role.

People were supported in line with the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS).

People were encouraged to make decisions and choices about their care and had their choices respected.

People's consent to care and treatment was sought prior to care being delivered.

People were encouraged to maintain a healthy nutritionally balanced diet and had access to sufficient amounts to eat and drink, at times that suited them. People's health care needs were monitored and maintained; people had access to health care services as and when needed.

People continued to receive care and support from staff that were kind, caring and compassionate.

People were treated with dignity and respect and had their independence promoted by staff that openly expressed their fondness for the people they cared for and supported.

Care plans were person centred and tailored to meet people's individual needs. People were encouraged to be involved in the development of their care plans, which were updated regularly to reflect people's changing needs.

A variety of activities were provided and staff demonstrated a good understanding of people’s needs and adapted activities to reflect people’s individual interests.

The provider had a complaints procedure in place and people felt confident in raising concerns or complaints to staff and the registered manager.

The registered manager and provider carried out regular audits of the home. We saw areas of improvement were identified and disseminated promptly throughout the staff team to demonstrate action had been taken in a timely manner. Feedback of the home was sought and used to drive continued improvements.

After the comprehensive inspection, the registered manager sent us an action plan, detailing what they were going to do to meet the legal requirements in relation to the breaches we had identified.

We undertook an unannounced focused inspection on the 13 May 2016 to check that they had followed their plan and to confirm that they now met legal requirements.

This report only covers our findings in relation to the identified breaches. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Golborne House Residential Care Home’ on our website at www.cqc.org.uk’

Golborne House is located in Golborne, Greater Manchester and is part of Croftwood Care which is owned by Minster Care Group. The home is registered with the Care Quality Commission (CQC) to provide care for up to 40 people. The home provides care to those with residential care needs, many of whom are living with dementia.

At the time of our focused inspection there were 36 people living at Golborne House.

There was a registered manager in post and they were on duty when we visited Golborne House. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At our focused inspection on the 13 May 2016, we found that the registered manager had followed their plan which they had told us would be completed by the 31 January 2016 and the legal requirements had been met.

All the staff we spoke with informed us that falls management had significantly improved at the home since our last inspection. We saw a board had been put up on the wall in the care team leader’s office that identified people at risk of falls and indicated hourly observations had to be conducted.

Staff told us they were more vigilant regarding preventative measures that they could follow to reduce the risk of incidents occurring. Staff completed incident forms capturing as much information as possible surrounding the incident. The care team leader then completed a Falls Risk Assessment Tool (FRAT). The FRAT was completed on all people who used the service who had experienced a fall and had guidance notes attached for staff detailing what action to take.

We found falls were robustly managed. We saw the registered manager had completed a falls, slips and trips investigation following each person having a fall, slip or trip. Two fall’s champions had been introduced since our previous inspection that met with the registered manager and disseminated information to the wider staff team. The registered manager completed a falls matrix and this was audited by the area manager monthly to ensure all actions had been taken to mitigate risks.

Staffing numbers were calculated based on people’s dependency and during this inspection we saw that there was more staff on duty. We observed staff were more vigilant and responsive to people’s needs. Staff spoke positively about the changes since our previous inspection and felt that there had been significant improvements to the care that people received.

We saw that systems had been implemented to support staff complete documentation and staff vocalised feeling accountable for maintaining accurate records.