Archived: Shipston Home Nursing Ellen Badger Hospital

We found that the service provided an opportunity for people and their families to be involved and direct the care they received during the final stage of their lives.

We saw evidence of individualised care, which was planned and co-ordinated and that communication with other services and professionals took place to ensure the best outcomes for people.

There were policies and procedures in place for the safe handling and recording of medicines and staff were appropriately trained in administration of medication.

We looked at records and found that they were well maintained and stored safely and securely.

We found that there were enough qualified staff available with appropriate experience and training to ensure that care could be delivered consistently.

A robust complaints process was in place and available for people to access if required and we found that staff were also aware of the complaints procedure.

'To our wonderful home nurses, you were brilliant'

'BIG THANK YOU to all you wonderful nurses who looked after my relative'

'Excellent care with kindness, patience and good humour'

'We appreciated your skills in easing X discomfort'

On the day of our visit we spoke with a community matron based in the Shipston on Stour area who worked closely with the agency and one relative of a person who used the service. We had very positive feedback from these people. For example their comments included; "The nursing team are very good, always consistent" and "I have nothing but praise for the nurses."

We also spoke with the nurse manager and one of the nurse co-ordinators who worked at the agency.

At the time of the inspection Shipston Home Nursing Team were supporting three people and their families.