• Care Home
  • Care home

Archived: Nisacraft Care (Wembley)

Overall: Good read more about inspection ratings

126 East Lane, Wembley, Middlesex, HA0 3NL (020) 8904 0916

Provided and run by:
Nisacraft Limited

All Inspections

9 February 2017

During a routine inspection

We undertook an unannounced inspection on 9 February 2017 of Nisacraft Care (Wembley). Nisacraft Care (Wembley) is a care home that provides personal care and accommodation for up to 3 people who have learning disabilities.

At the last inspection on the 31 October 2014 the service was rated Good.

At this inspection we found the service remained Good.

Since the last inspection, the registered manager had left. The home was being managed and supported by a deputy manager and the provider. The deputy manager has submitted an application to apply to become registered manager for the home.

People's health and social care needs had been appropriately assessed. Care plans were person-centred, and specific to people's needs.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice.

Systems and processes were in place to help protect people from the risk of harm and abuse. Staff had received training in safeguarding adults and knew how to recognise and report any concerns or allegations of abuse. Systems were in place to make sure people received their medicines safely.

There was a record of essential maintenance carried out at the home. Bedrooms had been personalised with people's belongings to assist people to feel at home.

Staff had been carefully recruited and provided with induction and training to enable them to support people effectively. They had the necessary support, supervision and appraisals from management.

There were some systems in place to monitor and improve the quality of the service.

Further information is in the detailed findings below.

31 October 2014

During a routine inspection

This unannounced inspection of Nisacraft Care (Wembley) took place on 31 October 2014. The inspection was carried out by one inspector. This care home provides support to three people with learning disabilities. At the time of our inspection two people were using the service.

At our last inspection on 11 September 2013 the service met the regulations inspected

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service told us they felt safe in the home. The provider had taken steps and arrangements were in place to help ensure people were protected from abuse, or the risk of abuse.

CQC is required by law to monitor the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. While no DoLS applications have been submitted, appropriate policies and procedures were in place. People were not restricted from leaving the home and people identified as being at risk when going out in the community had risk assessments in place and we saw that if required, they were supported by staff when they went out. The registered manager told us she would contact the local authority to take further advice about DoLS authorisations.

People were cared for by staff that were supported to have the necessary knowledge and skills they needed to carry out their roles and responsibilities. Care workers spoke positively about their experiences working at the home.

We saw positive caring relationships had developed between people who used the service and staff and people were treated with kindness and compassion. People were being treated with respect and dignity and care workers provided prompt assistance but also encouraged and promoted people to build and retain their independent living skills

People received personalised care that was responsive to their needs. Care plans were person-centred, detailed and specific to each person and their needs. We saw that people’s care preferences were also reflected.

People were consulted and activities reflected people’s individual interests, likes and dislikes and religious and cultural needs were accommodated. People were supported to follow their interests, take part in them and maintain links with the wider community.

We found the home had a clear management structure in place with a team of care workers, registered manager and the provider who worked closely with the home. Care workers spoke positively about the registered manager and the culture within the home.

Systems were in place to monitor and improve the quality of the service. The home had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

11 September 2013

During a routine inspection

At the time of our inspection, the home was providing care for two people.

People who used the service received appropriate care and support that met their individual needs and were treated with dignity and respect. One person who used the service told us 'I'm happy here, the care workers are my friends, they help me'.

There were processes in place to protect people who used the service from harm. The staff were trained to recognise the signs of abuse and to report concerns in accordance with the home's procedures.

Staff were supported to provide care and treatment to people who used the service and were being trained, supervised and appraised appropriately.

There were systems in place to monitor the quality and safety of the service and accurate and appropriate records were maintained.

28 December 2012

During a routine inspection

People told us that they received the care they needed and wanted and they were positive about the staff that supported them.

People's care plans included detailed information about the individual support people wanted and needed from staff. People's independence and skills were promoted and supported by staff. People told us that they were involved in a number of household tasks.

Staff knew about their roles and responsibilities in meeting the needs of people who use the service and they supported people in a friendly and respectful manner.

People were supported and encouraged to make decisions about their lives. During the inspection people decided what they wanted to eat, and what they wanted to do.

People's health, safety and welfare were protected as they received the advice and treatment that they needed from a range of healthcare and social care professionals.

There were enough qualified, skilled and experienced staff to meet people's needs.

Records were accurate and up to date.

1 October 2011

During a routine inspection

During our visit to Nisacraft Care (Wembley), we spent time talking to people using the service to gain their views about what it was like living in the home. People told us they were happy living in the home, they liked their bedrooms, the food was good and they chose what to eat. People confirmed they had their health, social, cultural and religious needs met, and had the opportunity to participate in activities of their choice.

People informed us they received the care and support they wanted and needed. They told us staff listened to them and were approachable. People confirmed they felt safe living in the home and knew who to talk to if they had any worries or concerns. During our visit people showed signs of 'well being'. People were seen to be relaxed, and participated in activities of their choice.

Staff spoke of enjoying their job supporting and caring for people at Nisacraft Care (Wembley). They confirmed there was good teamwork and they felt well supported by management staff.

Comments from people included; 'I have lived here for a long time,' I like the food,' 'I can choose what I want to eat', 'I go to Harrow to do shopping,' 'I went to out to eat yesterday,' 'I get help with my care, the staff are very good' 'I know the staff well,' 'I have been on holiday,' 'I telephone my (relative)' 'We celebrate birthdays, Christmas and Diwali.'