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Inspection carried out on 17 December 2013

During a routine inspection

We spoke with three people who came to the clinic during our inspection. We also spoke with one person who had accompanied a person to the clinic. The people we spoke with were pleased with the care and treatment at the clinic. People told us that they were satisfied with the treatment that was provided. One person told us "the doctor fills you with so much hope there are always options”. Other comments people made included, “the doctor always explains everything, they tell you why you can’t have a treatment but there are always options” and, “the treatment here you can’t get anywhere else, the doctor is very professional”.

There was a safe system in place for the management of medicines at the clinic.

The nurse who worked at the clinic was monitored and supported in their work. The doctor was also supervised and appraised by a fellow medical professional. This was to ensure they were fit to practise.

There was a quality monitoring programme in place that included seeking feedback from people who used the service.

Inspection carried out on 27 March 2013

During a routine inspection

We carried out our inspection of the service over two visits. Our first visit took place on the 27 March 2013. We returned on the 25 of April 2013 to complete the inspection. We were accompanied on our second visit by two pharmacy inspectors who assisted with the inspection.

We spoke with one patient who came to the clinic for an appointment. We also spoke by telephone to the wife of another patient who used the service. Both people were pleased with the care and treatment at the clinic. The patient we met told us that they were satisfied with their experience. We were told "the doctor is fantastic, she fills you in on the whole picture very clearly”.

There was a safe system in place for the management of medicines at the clinic.

There were systems in place to safeguard patients who used the service from the risk of abuse.

There was evidence that the nurse agency the provider used to supply nurses ensured they were competent in their work and were effectively supported.

There was a quality monitoring programme in place, which included patients giving feedback about their experiences. This showed that patients were involved in reviewing the service provided by Integrated Health Screening .