The Cedars Christian Residential Home

Updated 23 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has experience of using or caring for a person who uses this kind of service.

Service and service type:

The Cedars Christian Resource Centre is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

We reviewed the information we held about the service. This included information received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also contacted the local authority to gain their feedback. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with eight people living at the service and two relatives. We also spoke with four members of care staff, the general manager and the registered manager.

We looked at two people’s care records as well as records relating to recruitment, complaints, accidents and incidents and quality assurance.

Updated 23 May 2019

About the service: The Cedars Christian Residential Home is a residential care home that was providing personal care to 19 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People were cared for by staff who were caring. Staff treated people with respect and valued them as an individual. People were treated as key to making decisions about their own care. People’s independence was encouraged and this had positive outcomes for people. People’s diverse needs had been respected by staff.

The provider and registered manager had developed a culture within the home that was inclusive, person centred and family orientated. The registered manager had worked in partnership with other agencies to improve people’s experience at the home and this had positive effects for people’s well being. The provider and registered manager had been proactive in their own learning and development and this had had a positive impact on the care provided to people.

People were kept safe by staff who knew how to manage risks to keep them safe. There were sufficient numbers of staff to support people and staff had been recruited safely. Medications were managed safely.

People were supported by staff who had received training relevant to their role. People had their rights upheld in line with Mental Capacity Act. People’s dietary needs were met and people were pleased with the meal choices available to them. People had access to healthcare services where required.

People were supported by staff who knew them well. People were able to take part in activities that met their individual interests. People had been informed how to complain if needed.

Rating at last inspection: Good (Report published 27 May 2016)

Why we inspected: This was a planned inspection based on previous rating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk