The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Oldham Integrated Care Centre

New Radcliffe Street, Oldham, Lancashire, OL1 1NL (0161) 621 3400

Provided and run by:
Virgin Care Blackpool LLP

Important: This service was previously managed by a different provider - see old profile

All Inspections

22 November 2013

During a routine inspection

This inspection focused on the dermatology clinic provided by the service at this location. The service provider also runs a sexual health clinic from this location which we focused on at our last visit and was found to be compliant.

During this inspection we spoke in private with three people who were using the service and three relatives who were accompanying two of them. Everyone was positive about the care and treatment they had received on this visit.

We also spoke in private with one clinician and with four managers as a group.

People were treated with respect and had their dignity maintained. Staff were described as 'very pleasant'.

People were involved in discussion about their assessment and treatment plans. Comments included 'the explanation was good' and 'they explained everything to me'.

There was good communication and cooperation between this service and other health professionals involved in the care and support of the patients.

Staff had received training in connection with what to do in the event of a safeguarding concern. People using the service who we asked, told us they felt safe with the staff they had met.

Sufficient staffing levels to meet the needs of the patients were maintained when the clinic was running.

12 February 2013

During a routine inspection

At the time of our visit there was no dermatology clinic running and we were advised that nobody attending the sexual health clinic wished to talk to us.

Patients were involved in consultation and choice around treatment options and their consent was obtained before any treatment is offered.

Treatment was based on an assessment of the individual's needs. A record was kept of options and decisions.

The building and facilities at this location were appropriate for their intended use and well maintained.

Staff had access to suitable training and were provided with suitable support to enable them to undertake their roles safely.

Systems were in place to enable patients to complain if they wished. Complaints were dealt with appropriately.

9 March 2012

During a routine inspection

All patients spoken with praised the service and made positive comments about the staff and standard of care and treatment received. They told us that they received good information about the service and that they were treated with respect. They told us that staff put them at their ease, and listened to them and involved them in their treatment by discussing their diagnoses and explaining the risks and benefits of their options and treatment plan.

Patients were impressed with the staff and the professional but friendly and welcoming way in which they carried out their duties and responsibilities. One person said 'the staff are exceptional; very courteous and reassuring in their professionalism'.

Patients told us that they had confidence in the service and were routinely asked to comment on the quality of service and treatment provided. One person told us that they were very impressed with the service, overall. They said the service was 'exceptional in terms of quality and service delivery'.