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Pro Support

Overall: Insufficient evidence to rate read more about inspection ratings

201-203 Moston Lane East, New Moston, Manchester, M40 3HY 0333 117 554

Provided and run by:
Pro Support Ltd

Latest inspection summary

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Background to this inspection

Updated 9 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in six 'supported living' settings, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there were two registered managers in post.

Notice of inspection

We gave a short period of notice for the inspection. This was to ensure the registered manager was available to support the inspection and to ensure we had prior information to promote safety due to the COVID-19 pandemic. Inspection activity started on 11 October 2022 and ended on 14 October 2022.

What we did before the inspection

We reviewed information we had received about the service since it was registered. This included notifications sent to us by the service. Notifications are changes, events or incidents that the provider is legally obliged to send to us without delay. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We visited four people in their homes to speak to them and look at medicines. We spoke with the two registered managers, the director and two support workers.

We reviewed a range of records. This included one person’s care records and medication records. We looked at two staff files in relation to recruitment, training and support. A variety of records relating to the management of the service were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at auditing and governance information, medicine records, accident and incident data, and infection control information.

Overall inspection

Insufficient evidence to rate

Updated 9 November 2022

About the service

Pro Support is a care and support provider for people with mental health needs. The company is registered with the Care Quality Commission (CQC) as a domiciliary care agency as it provides support to people living in their own homes and also in supported accommodation.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, 22 people used the service, however, only one person received personal care and were included in the inspection.

People’s experience of using this service and what we found

We found aspects of one supported living setting was not well maintained. We brought this to the provider’s attention who immediately took action to reduce potential risks and ensure the issues were rectified.

There were quality assurance systems in place based on a range of audits. However, we found these needed to include more detail to enable them to be effective. They had not identified all the concerns identified in this inspection.

Care plans and risk assessments were in place for one person supported by the service. One person told us they found staff caring and kind.

Staff understood the importance of safeguarding people they supported, and they knew how to report any signs of abuse, or any accidents and incidents.

There were enough staff available to support people. Safe recruitment procedures were in place to help ensure only suitable staff were employed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 6 December 2019).

Why we inspected

We carried out a focused inspection of this service, due to receiving concerns about the support a person received. This report only covers our findings in relation to the key questions Safe and Well-Led. Due to having insufficient evidence we have not rated the service on this occasion.

We have found evidence that the provider needs to make improvements.

Please see the safe and well-led sections of this full report.

Recommendations

We have made two recommendations about implementing safe infection control procedures and undertaking a review their governance and quality assurance processes.

Follow up

Due to having insufficient evidence we have not rated the service on this occasion.