16 October 2015
During a routine inspection
This inspection took place on 16 October 2015 and was unannounced. This is the first inspection of this service.
Hope Homecare Services Limited provides care support services to people in their homes. At the time of the inspection 30 people were using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found a breach of regulations at this inspection. The provider did not have effective systems to monitor the quality of care and support people received.
Staff were available in sufficient numbers meet people's needs. Safe recruitment procedures were followed to ensured staff were suitable to work with people.
Medicines were managed safely. Risk assessments identified the risks to people and how these could be prevented.
People were supported by staff who had the skills to meet their needs.
People were involved in decisions about their care and how their needs would be met.
People were supported to eat and drink. Staff supported people to attend healthcare appointments and liaised with their GP and other healthcare professionals as required to meet people’s needs.
People received individualised support that met their needs. Staff knew how to respond to people's needs in a way that promoted their individual preferences and choices regarding their care.
People were treated with dignity and respect. Staff understood people’s preferences, likes and dislikes regarding their care and support needs. Care was planned and delivered in ways that enhanced people’s safety and welfare according to their needs and preferences.
People using the service, relatives and staff said the manager was approachable and supportive. People and their relatives felt confident to express any concerns, so these could be addressed.
At this inspection there were breaches of regulations in relation to the good governance. You can see what action we told the provider to take at the back of the full version of the report.