Archived: Heatherfields

We found people's care and treatment was delivered in line with their individual care plan.

We concluded people were provided with adequate nutrition and hydration.

We saw that people were protected against the risks of unsafe or unsuitabe premises.

There were enough qualified, skilled and experienced staff to meet people's needs.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We found the provider had effective systems in place to regularly assess and monitor the quality of the service that people receive.

We saw relationships between staff and people were good and there was a relaxed atmosphere. People told us staff asked them for their consent before they provided their care.

Accommodation was comfortable and clean. There were effective systems in place to reduce the risk and spread of infection.

It was not clear that staff training and supervision were always provided to ensure staff were supported to deliver care and treatment safely and to an appropriate standard.

Management systems were in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others. There were effective complaint procedures in place and people were aware of how to make a complaint. People were satisfied staff listened to their views.