14 January 2014
During a routine inspection
We found that the service worked with other agencies to ensure people had the best care that suited their needs. People told us that the service always explained to them where they could find additional help, should they need it.
We found that the service did not always complete all the checks of prospective staff so that they could be as sure as possible that they were safe and suitable people to provide care. However, people told us that they always felt 'safe' with the care staff. One person told us that care staff felt more like 'friends than carers'.
We saw that the service had effective ways of checking the standard of care they offered. People told us they had 'no concerns or complaints' about the service. They told us that they would 'know how to make a complaint and feel comfortable to do so, if necessary'.