Archived: Arden Vale
All Inspections
14 June 2011
During an inspection in response to concerns
All the relatives we spoke to told us they were happy with the care provided. One relative told us they were happy with the care but that it had declined over the years.
All the relatives we asked told us they had not been told how to make a complaint.
All relatives spoken to told us they had to make an appointment to visit their son, daughter or sibling.
People living at Arden Vale told us, there were not enough activities. They told us about the 'rules' of Arden Vale and that some of the staff were nice.
We visited the home on 3, 13 and 14 June 2011. We spoke to five people who lived at the Arden Vale in depth during our visits. We spoke to nine relatives about care given at Arden Vale following our visits to Arden Vale. Some people living at the home have communication difficulties. This limited the amount of discussion we could have with them.
All the relatives we spoke to told us they were happy with the care provided. One relative told us they were happy with the care but that it had declined over the years.
All the relatives we asked told us they had not been told how to make a complaint.
All relatives spoken to told us they had to make an appointment to visit their son, daughter or sibling.
People living at Arden Vale told us, there were not enough activities. They told us about the 'rules' of Arden Vale and that some of the staff were nice.
Mental Health Act Commissioner reports
Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.
Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12-month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.