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Archived: BID Services

Overall: Good read more about inspection ratings

The Deaf Cultural Centre, Ladywood Road, Birmingham, West Midlands, B16 8SZ (0121) 246 6100

Provided and run by:
BID Services

All Inspections

27 October 2016

During a routine inspection

This inspection took place on the 27 and 28 October 2016 and was announced. We gave the provider more than 48 hours’ notice that we would be visiting. This was because the provider offers a supported service to people living in their own homes and we wanted to make sure that people and staff would be available to speak with us.

BID Services is a community based adult social care service, working with deaf, deafened, hard of hearing and physically and sensory disabled people. They currently support ten people.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe. Relatives believed their family members were kept safe. Staff had received training and understood the different types of abuse and knew what action they would take if they thought a person was at risk of harm. Staff were provided with sufficient guidance on how to support people’s medical support needs if required. People were kept safe by staff that were able to recognise the signs of abuse and raise concerns if needed.

People were supported by staff that had been safely recruited People and relatives felt that they were being supported by staff with the appropriate skills and knowledge to provide good care and support for them. Staff were trained and supported so that they had the knowledge and skills to enable them to care for people in a way that met their individual needs and preferences.

People were supported to make choices and were involved in the care and support they received. Staff had an awareness of the Mental Capacity Act and Deprivation of Liberty Safeguarding (DoLS) and how to support people with their best interest at heart.

Staff were caring and treated people with dignity and respect. People’s choices and independence was respected and promoted and staff responded to people’s support needs. People and relatives felt they could speak with the provider about their worries or concerns and felt they would be listened to and have their concerns addressed.

Staff spoke positively about the provider and the supportive culture they had established.

The provider had quality assurance and audit systems in place to monitor the care and support people received to ensure the service remained consistent and effective.

12 December 2013

During a routine inspection

At the time of our inspection, this small domiciliary service provided personal care to five people. With the support of a British Sign Language (BSL) Interpreter we spoke with one person who used the service and two care workers. We also spoke on the telephone with representatives of two other people. They were very pleased with the service, which they said met their needs. Care workers were described as, 'absolutely wonderful', and people told us that all care workers communicated in BSL. One person told us they enjoyed being able to communicate with their care worker about the news and current affairs.

We found that care workers respected the wishes of people who used the service and got their consent before providing care. Care workers were knowledgeable about the needs of people who used the service and their responsibilities.

Care was planned in a way that enabled care workers to understand the care that needed to be delivered, helping to ensure people's needs were met.

We spoke with the manager and a member of the office staff. We found that BID Services was well managed with systems in place to monitor the quality of care. People felt safe using the service and recruitment checks had been carried out helping to guard against employing unsuitable staff.

6, 15 March 2013

During a routine inspection

All of the people using the service had various levels of hearing impairment. At the time of our inspection the service was providing care and support to twelve people in their homes. To help us understand the experiences of people we obtained the views of relatives and had discussions with staff. We used communication methods such as sending questionnaires by email and fax, using mobile text messages and telephone interviews. We obtained the views of one person using the service and three relatives. We looked at three sets of care records.

The service employed staff with various levels of hearing impairment to promote effective communication with people using the service. We spoke with the registered manager and one member of staff supported by a British Sign Language (BSL) interpreter. We also contacted two members of staff by email and telephone.

We found that people were afforded dignity, respect and their independence was promoted.

Care plans and risk assessment were in place to support people's needs, however a lack of information meant people were at risk of unsafe or inappropriate care.

Safeguarding procedures were in place so that staff would recognise and report allegations of abuse so that people were protected from the risk of harm. People were cared for by staff who were supported to deliver care safely and to an appropriate standard.

The provider had a system in place to regularly assess and monitor the quality of service that people received.