Archived: Haldon View

We spent time with people in the lounge so we could make a judgement about how well people were cared for as most people were not able to comment directly on their care.

We saw people looking relaxed and at ease with staff. The atmosphere was positive and inclusive because of the skills of the staff team. When people felt anxious or over stimulated, staff were quick to recognise the need to change their approach. We also spoke with six staff members and the manager over the two visits. We looked at a selection of care records, and we also focussed on medication and staff training.

The ethos of the home promoted choice and ensuring people were asked for their consent before they received care and support. People's health and well-being was assessed, and care was provided in a way that suited people's individual needs. Medication systems were well organised and medication practice was safe. There was a training programme in place and staff had been provided with training specific to the needs of the people they cared for, as well as mandatory training. During our visit, we inspected four outcome areas; all four were compliant.

Two people were able to share their views on the quality of the service. We also observed two other people's behaviour with staff, which showed that they felt at ease and able to express their wishes. We had planned to complete a short observational framework for inspection to help us judge the experience of people who were not able to comment directly on their care. However, people chose to move in and out of communal areas and it was therefore not possible to use this inspection tool.

We inspected five outcomes of the Health and Social Care Act, and they were all compliant. These outcomes covered privacy and dignity, health and welfare, safeguarding, suitability of staff and quality assurance.