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Inspection carried out on 27 February 2017

During a routine inspection

The inspection took place on 27 February and 6 March 2017 and was unannounced. We carried out an inspection in September 2015, where we found the provider was meeting all the regulations we inspected.

Aire View Care Home is located in the heart of a busy local community and overlooks the river Aire. It is convenient for local shops that include a supermarket close by. The home consists of an 84 bed facility across three floors providing residential care and care for some people living with Dementia. All rooms have en-suite shower facilities. There are several lounges, dining and quiet areas. All floors are connected by a passenger lift.

At the time of this inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service told us they felt safe with the care they were provided with. We found there were appropriate systems in place to protect people from risk of harm. Overall, safe systems were in place to manage medicines so people received their medicines as prescribed. There were enough staff on duty to make sure people’s care needs were met. Recruitment processes were robust and thorough checks were completed. The home had enough suitably trained staff to care for people safely. Staff received regular support and supervision.

We found people had access to healthcare services to make sure their health care needs were met. People’s needs were fully met with regard to the provision of food and drink. The care plans we looked at contained appropriate mental capacity assessments. We found the service was meeting the legal requirements relating to Deprivation of Liberty Safeguards (DoLS).

People told us they liked the staff and found them kind and caring. We saw staff had a good rapport with people, whilst in the main treating them with dignity and respect. There was opportunity for people to be involved in a range of activities within the home or the local community.

Care plans contained detailed, person centred information to guide staff on the care and support required and contained information relating to what was important to the person. These were reviewed regularly and showed involvement of people who used the service or their relatives. However, the information was at times generalised.

People had opportunity to comment on the quality of service and influence service delivery. Quality assurance systems were in place which ensured people received safe, quality care, however, the recording of when actions had been completed needed strengthening. Further development of some documentation was also required, which included people’s personal evacuation plans and ‘as and when’ required medication guidance. Complaints were welcomed and were investigated and responded to appropriately.

Inspection carried out on 02 September 2015

During a routine inspection

This was an unannounced inspection carried out on the 02 September 2015.

Aire View Care Home is located in the heart of a busy local community and overlooks the River Aire. It is convenient for local shops that include a supermarket close by. The home consists of an 84 bed facility across three floors. All rooms have en-suite shower facilities. There are several lounges, dining and quiet areas. All floors are connected by a passenger lift.

At the time of this inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care plans we looked at did not contain appropriate and decision specific mental capacity assessments. The applications for the Deprivation of Liberty Safeguards (DoLS) had been carried out without the mental capacity assessment being completed. People were not always protected against the risks associated with medicines. The area manager and deputy manager told us they were going to implement checks to further strengthen current arrangements.

People told us they felt safe. Staff had a good understanding of safeguarding vulnerable adults and knew what to do to keep people safe. People’s individual risks had been identified and assessed.

There were enough staff to keep people safe and staff training and support was carried out. Robust recruitment and selection procedures were in place to make sure suitable staff worked with people who used the service and staff completed an induction when they started work.

People were happy living at the home and felt well cared for. There was opportunity for people to be involved in a range of activities within the home or the local community. People’s care plans contained sufficient and relevant information to provide consistent, person centred care and support. People had a good experience at mealtimes. People received good support that ensured their health care needs were met. Staff were aware and knew how to respect people’s privacy and dignity.

The evidence supported good governance at the care home with excellent assurance of the quality of services and staff competencies. People got opportunity to comment on the quality of service and influence service delivery. Complaints were welcomed and were investigated or responded to appropriately.

Inspection carried out on 2 July 2013

During a routine inspection

Before people received any care, support or treatment they were routinely asked for their consent. Members of staff told us they always explained all procedures and treatments. People had contributed their preferences and their experiences were taken into account in relation to how care and support was delivered. One person told us, “I can please myself what I want to do.” Another person said, “You can choose to a certain extent.”

People had detailed care plans relating to all aspects of their care needs. They contained a good level of information setting out exactly how each person should be supported to ensure their needs were met. People we spoke with told us they were happy with the care and support they received. One person told us, “Its lovely, I get on well with everyone. I am looked after well.”

We observed people were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The people we spoke with told us they had no concerns with the cleanliness of the home.

We found that people were supported by sufficient numbers of qualified, skilled and experienced staff which met people’s needs. People who used the service that we spoke with told us there were always enough staff to help them when they needed support.

There were quality monitoring programmes in place, which included people giving feedback about their care, support and treatment. This provided a good overview of the quality of the services provided.

Inspection carried out on 12 April 2012

During a routine inspection

People who used the service told us they were happy with the care provided. Three people told us they were able to choose what they wanted to do each day and decide if they wanted to join in with the activities. All four people we spoke with told us their dignity was respected and confidentiality was always maintained. People who used the service told us they were happy living at the home and they were well looked after.

We spoke with three relatives during our inspection who told us they had been involved in the development of their relative’s care and care plan. They told us their relative’s dignity was respected, confidentiality was always maintained and independence routinely encouraged. We spoke with three relatives who told us they were happy with the care and their family member was well looked after. All three relatives we spoke with told us that the staff understood the care needs of their family member.

The four people we spoke with told us that they felt safe at the home and they would tell staff or the manager if they were worried about anything.

Reports under our old system of regulation (including those from before CQC was created)