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Archived: Active Support Service Limited

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Reports


Inspection carried out on 11 March 2014

During an inspection to make sure that the improvements required had been made

During our visit 11 March 2014 we did not speak with any people who used the service. When we visited on 25 November 2013 we spoke with two people who used the service and three relatives who all spoke highly of the service.

When we visited Active Support 25 November 2013 we found that although most people using the service told us they were happy with the service we identified areas that required improvement. These related to obtaining consent from people using the service; assessments and care planning; safeguarding people from abuse; pre recruitment checks and assessing and monitoring the quality of the service.

When we visited 11 March 2014 we found that improvements had been made to the above areas.

We found assessments of people’s ability to understand and consent to specific decisions had been assessed and where people were not able to give consent decisions had been made on the person’s behalf in their best interests. We found assessments and care plans had been updated and contained all of the information staff needed to care for and support people appropriately. We found improvements to how people were safeguarded from abuse and harm. We found the necessary pre recruitment checks had been carried out.

We also found that improvements had been made to the systems for monitoring the service.

Inspection carried out on 25 November 2013

During a routine inspection

We found that where people may not have the capacity to consent there were no records to show their capacity to make specific decisions had been assessed or how decisions made on their behalf were in their best interests.

We spoke with two people who used the service and three relatives. One person told us “ The staff are nice and kind” another person told us, “Staff are very good and always arrive on time." A relative told us the service was “excellent” saying they had “no concerns at all”.

We found that although people were happy with the service care records did not always contain all the information staff needed to care for people safely and appropriately.

We found that not all the necessary pre recruitment checks had been carried out to ensure that staff were able to work safely with children and adults who may be vulnerable.

We found that the manager and team leaders carried about telephone checks to ask people using the service for their feedback. Records showed that they also carried out visits to people’s homes when staff were there to check whether staff were punctual and to observe staff working with people. We saw that people were also able to give feedback on the service via an annual satisfaction survey.

The manager explained that team leaders carried out audits on care records. The audits undertaken had not identified the issues that we found with assessments and care plans and had not led to these areas being addressed.

Inspection carried out on 11 July 2012

During a routine inspection

We spoke with four people about the service they received. They were happy with their support. All told us that they were given a rota each month so they knew the times staff were visiting. All told us that staff were polite and treated them with respect. All four people told us they knew the staff who visited them and were introduced to new staff before they provided care to them. One person told us that they would “definitely recommend Active Support” to others.

Inspection carried out on 22 November 2011

During an inspection in response to concerns

We spoke with four people who told us that they were happy with the service they received from Active Support. One person told us that they had made many friends through the support that they received from Active Support.

People spoke highly of the staff saying they arrived on time or telephoned if they were delayed. Two people explained that the staff spent enough time with them to do the things they needed support with without having to rush.

We spoke to the relative of someone who receives a service from Active Support. They told us that they were happy with the care that their family member received.